FAQs

Choose your preferred item, color, and size, then add it to your cart. Review your cart and proceed through checkout to enter your delivery and payment details.

After checkout, you should see an order confirmation and receive a confirmation message at the contact information provided. If you do not receive one, check your spam folder and contact us with the details used at checkout.

Contact Kasya as soon as possible with your order details. Changes or cancellations cannot be guaranteed once an order is already being processed or has been handed to the courier.

Kasya accepts Cash on Delivery and the available online-payment methods shown during checkout. Review the payment options at checkout for the most current availability.

Yes, Cash on Delivery is available for eligible orders. The available payment methods for your order are confirmed during checkout.

Check the measurements and fit information on the product page and compare them with your own measurements. If you are between sizes or need more guidance, contact Kasya before placing your order.

When a size chart is available, you can open it from the product page near the size options. Sizing may vary by style, so always review the information for the specific piece you are ordering.

You may submit a size-exchange request through Kasya’s Return My Order page. Requests are reviewed before approval and depend on item availability. For size exchanges, the customer shoulders the courier or shipping fee.

Shipping costs ₱55–₱99 depending on location. Kasya currently offers free shipping on orders of ₱2,000 and up.

Tracking information is provided after your order has been prepared for delivery. Use the tracking details in your order update to follow the shipment on the courier’s tracking page.

Delivery timing depends on your location, the courier, and current order volume. Any available estimate will be communicated during order processing or with your shipping update.

Courier scans can sometimes take time to update. If tracking has not changed or your order has not arrived, contact Kasya with your order number and tracking details so the concern can be reviewed.

You may request a size exchange through the Return My Order page. Please wait for approval and instructions before sending an item back. Approval and replacement availability are not automatic.

For size exchanges, the customer will shoulder the courier or shipping fee.

Eligibility is reviewed based on the order concern and the information provided. Submit your request before returning anything, and Kasya will confirm whether the item is eligible and provide the next steps.

Use Kasya’s existing Return My Order page and provide accurate order details, your concern, and supporting photos when requested. Do not send the item back until you receive approval and return instructions.

Follow the care instructions shown on the product page or garment label. Because fabrics and finishes differ, use the instructions provided for the specific piece.

Kasya aims to represent colors accurately, but appearance may vary slightly because of lighting, photography, and differences between screens.

Check the product page and Kasya’s official updates for current availability. You may also subscribe to Kasya emails for product and restock announcements.