Return & Refund Policy

If you have an issue with your order and would like to request a return, exchange, refund, or other assistance, please contact our Customer Service team first.

Our team will review your concern and provide the appropriate instructions before you send any item back.

Please do not return or ship an item without confirmation from our Customer Service team.

Submitting a concern does not automatically guarantee approval of a return, exchange, refund, or voucher.

If an item arrives damaged, incorrect, or incomplete, submit a concern with accurate order details and supporting photos when requested. Kasya will review the information and communicate the appropriate next steps.

Refund eligibility, method, and timing are confirmed after the concern has been reviewed. No item should be returned without prior approval and instructions from Kasya.

Return or exchange eligibility may vary by item and concern. Please contact Kasya before sending any item back. Kasya will confirm whether the request is eligible and provide the appropriate instructions.

Contact KASYA Customer Service directly and provide your email address, order details, concern, and genuine supporting proof when needed. Our team may contact you if more information is required.

Please wait for confirmation and return instructions before arranging a shipment.

Customers shoulder the courier or shipping fee for size exchanges. For other approved concerns, the applicable shipping arrangement will be explained during the review.

Kasya’s current Order Care confirmation advises that requests are reviewed within 2–3 business days. You will receive the next steps using the email address provided with your request.